Kiroro Peak Japan

I have seen negative reviews of the Club Med Kiroro Peak resort in this TripAdvisor chain.

I acknowledge that everyone is entitled to his own opinion.

My family and I stayed at the resort from December 14 to 18, and the experience was so enjoyable that we extended our stay until the 21st. What we cherished most was the opportunity to bond as a family and discover that my wife and two sons are quite skilled at skiing – an achievement in itself. We also greatly appreciated the new friendships we made, not only with the staff but also with other families staying at the resort.

Do we mind that the GM, senior staff, or any Club Med team members didn’t personally greet us or engage in conversation? Not at all. If my family felt differently, it would suggest a flaw in our character, as if a simple interaction would serve to inflate our egos.

As for the food, our family had no complaints – in fact, we enjoyed the effort to change the menu every day. We understand that, due to the snow, logistics can be challenging, and we appreciate that the chef and his team did their best to offer a variety. That’s what matters most. If anyone expects otherwise, they may want to reconsider their choice of accommodation.

The cleanliness of our room was also exceptional. We developed a rapport with the housekeeping staff, who were always cheerful despite their hard work. If there were ever any oversights, guests can simply inform the staff, and the matter would be promptly addressed. When we requested firmer pillows, the team provided helpful suggestions, allowing us to make an informed and satisfying choice for our selection.

Regarding the GM’s presence, we understand that besides engaging with guests, her role is to handle the resort’s administrative and operational tasks, ensuring everything runs smoothly and most importantly, prioritizing the safety of the guests. It’s a demanding responsibility, and we should be empathetic to that.

We believe the entire team at Kiroro Peak can only improve with kind and constructive feedback. For instance, providing those guests who need guidance on how to use lighting, air conditioning, and the minibar would be helpful. In fact, our family was so well-fed that we never even needed to touch the minibar.
Ultimately, it comes down to personal perspective.

My family and I wholeheartedly support Tatiana Chew, her team, the F&B staff, and everyone representing the resort. There's no need for concern – improvements are always possible, and we are confident they will continue to enhance the experience. In fact, if Tatiana Chew is still at the resort, we would eagerly look forward to returning for our next ski holiday.

我在 TripAdvisor 連鎖飯店中看到了對 Club Med Kiroro Peak 度假村的負面評價。
我承認每個人都有權利表達自己的觀點。

我和我的家人於 12 月 14 日至 18 日住在度假村，體驗非常愉快，因此我們將住宿時間延長至 21 日。我們最珍惜的是有機會增進家庭凝聚力，並發現我的妻子和兩個兒子非常擅長滑雪——這本身就是一項成就。我們也非常感謝所結交的新朋友，不僅與工作人員，也與住在度假村的其他家庭。

我們介意總經理、高級職員或任何 Club Med 團隊成員沒有親自迎接我們或與我們交談嗎？一點也不。如果我的家人有不同的感受，那就表示我們的性格有缺陷，好像一個簡單的互動就能膨脹我們的自尊心。

至於食物，我們一家人沒有什麼抱怨——事實上，我們很享受每天更換菜單的努力。我們理解，由於下雪，後勤工作可能帶來挑戰，但我們感謝廚師和他的團隊盡最大努力提供多種多樣的菜餚。這才是最重要的。如果有人有其他預期，他們可能需要重新考慮他們的住宿選擇。

我們的房間也非常乾淨。我們與客房服務人員建立了融洽的關係，他們雖然工作辛苦，但總是保持愉快的心情。如有任何疏忽，客人只需告知工作人員，問題就會及時解決。當我們要求更硬一點的枕頭時，團隊提供了有用的建議，讓我們做出明智且滿意的選擇。

關於總經理的存在，我們了解到除了與客人互動之外，她的職責還包括處理度假村的行政和營運任務，確保一切順利進行，最重要的是，優先考慮客人的安全。這是一個艱鉅的責任，我們應該對此感同身受。

我們相信，只有在善意和建設性的回饋下，Kiroro Peak 的整個團隊才能進步。例如，為需要指導的客人如何使用照明、空調和迷你吧會很有幫助。事實上，我們一家人吃得很好，甚至不需要動迷你吧。

歸根結底，這取決於個人觀點。

我和我的家人全心全意支持 Tatiana Chew、她的團隊、餐飲員工以及度假村的每個人。沒有必要擔心——改進總是有可能的，而且我們相信它們將繼續提升體驗。事實上，如果 Tatiana Chew 還在度假村，我們會熱切地期待下一次滑雪假期時再次回來。

This is the third winter season my wife and I have returned to Kiroro Peak. We don’t normally return to the same place as we like to explore new things when we travel. However Club Med Kiroro Peak is something special.

This was confirmed when after returning to my room from the Ofuro (hot water bath) I realised my gold wedding ring was no longer on my finger. After retracing my steps looking frantically, I approached Michael at reception. He was sympathetic and made arrangements to get staff to search. It was possible the ring may have dropped off on the ski slopes as i took off my gloves to take photos. I had given up hope of finding the ring (we were checking out the next day) and gone to bed when the call came to the room that the ring had been found in the room that I had gone for stretching after skiing ⛷️ (wonderful powder).

Apologies for the inconvenience and extra work created but a big thank you to all the Club Med staff who created another memorable reminder of why we keep returning to this resort.

Loved it all, especially Kyle's cocktails! Such a nice guy and was always happy to make the next round of cocktails even when the bar was shutting. Hopefully next time we come there will be a section dedicated to Kyle's cocktail on the menu 🙏🏼🙏🏼🙏🏼

Awesome ski trip. Loved the food and resort facilities and have already booked with a bunch of friends in 2026!